You will receive a notification on the morning of delivery with the expected time of arrival. If you won't be home, you can provide instructions for the courier, such as leaving the parcel in a safe place or with a neighbour.
If you do happen to miss a delivery attempt, the courier will return your parcel to the depot. You'll receive a notification by email, and you can then use your tracking details to provide instructions for the next delivery attempt.
Please arrange for a re-delivery at a time when someone is available at the address, or specify a collection point if that is more convenient.
Here to help
If you need further assistance with your delivery and/or instructions, please call our Customer Support Team on 0800 456 1919. We're here to help Monday-Friday 9am-5pm, and Saturday 9am-12pm.